FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are processed within 1–2 business days (Monday–Friday).
After processing, delivery usually takes 6–11 business days, depending on your location.

Estimated total delivery time: 7–13 business days

2. Do you offer free shipping?

Yes. We offer free shipping on all orders, with no minimum purchase required.

3. Which countries do you ship to?

We currently ship to the following countries:

  • United Kingdom

  • United States

  • Portugal

4. Can I return or exchange an item?

Yes. You may return or exchange any item within 30 days of delivery, provided it is unused, undamaged, and in its original packaging.

For full details, please see our Return & Refund Policy.

5. Who pays for return shipping?

  • Customer-paid: Returns due to change of mind, incorrect size, or preference

  • Dometir-paid: If the item is defective, damaged, or incorrect

6. How do I start a return?

Simply email us at info@dometir.com with your order number and reason for return.
Our support team will provide you with return instructions.

⚠️ Returns must be pre-authorized to be processed.

7. How long does it take to receive a refund?

Once we receive and inspect your returned item, your refund will be processed within 7 business days.
Funds are returned to your original payment method. Processing times may vary depending on your bank or payment provider.

8. What if I receive a damaged, defective, or incorrect item?

If your order arrives damaged, defective, or incorrect:

  • Contact us at info@dometir.com within 48 hours of delivery

  • Include clear photos of the item and packaging

We will arrange a replacement or full refund at no additional cost.

9. Can I cancel my order?

Orders can be cancelled before shipment by contacting us at info@dometir.com.
If your order has already shipped, please follow the return process after delivery.

10. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number.
You can track your package through our Order Tracking page.

Please note: Tracking updates may take 1–2 business days to appear.

11. Do you have a physical store?

No. Dometir is an online-only store, which allows us to offer competitive prices and ship directly to our customers.

12. What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • UnionPay

All payments are processed securely.

13. Is my payment information secure?

Yes. All transactions are protected with SSL encryption, and your payment details are never stored on our servers.

14. How can I contact customer support?

You can reach us anytime at:

📧 info@dometir.com

We aim to respond to all inquiries within 1–2 business days.

 

 

Dometir

Phone: + 351 308 804 743

Address: Praceta Marquesa Cadaval 93, 2765-396, Estoril, Portugal

Email: info@dometir.com

Do you have questions or need support?
Please contact us. We guarantee a response to all questions or special requests within 24 hours.

Support:
Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)